Refund Policy

This Refund Policy explains how VoxBridge Communications, Inc. ("VoxBridge," "we," "us," or "our") handles cancellations, refunds, and billing disputes for Cloud PBX, SIP Trunking, and Call Center services. It should be read alongside our Terms of Service.

1. Service Setup & Onboarding Fees

Where a one-time setup or onboarding fee applies, it covers number provisioning, configuration, and account setup work already performed and is non-refundable once that work has begun, except as required by law.

2. Monthly & Recurring Plan Charges

Subscription and usage-based charges are billed in advance for the upcoming billing cycle or in arrears for usage already incurred, as described in your service agreement. Recurring plan fees already billed are generally non-refundable for the period they cover, since carrier capacity and support resources for that period have already been allocated.

3. Cancellations

You may cancel your service at any time by contacting your account specialist or emailing us at the address below. Cancellation stops future billing from the next cycle onward; it does not retroactively refund the current billing period unless Section 4 applies.

4. Service Credits & Billing Errors

If our platform fails to meet the uptime commitment described in our Service Level Agreement, you may be eligible for a service credit as outlined there. If you believe you were billed in error, including a duplicate charge or an incorrect rate, contact us within 30 days of the charge and we will investigate and correct verified billing errors.

5. Early Termination of Contracted Terms

If your plan includes a committed term (for example, an annual contract), ending service before that term completes may be subject to the early-termination terms in your signed service agreement. We'll always explain any such terms clearly before you sign.

6. How to Request a Refund or Raise a Dispute

Email [email protected] or use our contact page with your account details and the reason for your request. We aim to respond to billing disputes within two business days and resolve verified issues promptly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "last updated" date.